Art Mentorship and Guidance

Cancellation Policy

Janal Koenig Booking & Cancellation Policy 1.Booking: You can book appointments directly through our online scheduling system. You will be asked to provide payment information at the time of booking to secure your appointment. 2.Rescheduling: You can reschedule your appointment without penalty up to 48 hours before your scheduled service. You may do this via the link in your confirmation email or by contacting us. 3.Cancellation: -On-time Cancellation: Cancellations made at least 48 hours before the scheduled appointment are free. -Late Cancellation: Cancellations made with less than 24 hours' notice will be charged a late fee of 50% of the scheduled service cost. -No-Show: A fee equal to the full cost of the service will be charged for no-shows (failing to appear for your appointment without any prior notification). 4.Exceptions: We understand that emergencies happen. Please contact us as soon as possible to discuss any extenuating circumstances that may require an exception to this policy. In this case another time slot will be available to reschedule. 5.Late Arrivals: Arriving more than 10 minutes after your scheduled appointment time may be considered a no-show, and your appointment may be shortened or considered a no-show. 6.Communication: By booking an appointment, you acknowledge and agree to these policies. All policy details are also provided in your booking confirmation and reminder emails.

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